Terms and Conditions

Effective Date: July 24, 2026
Last Updated: July 24, 2026

These Terms and Conditions (“Terms”) govern your access to and use of https://www.furbabysocks.com, including its pages, features, products, services, communications, and purchasing functions (collectively, the “Site”).

The Site and the Furbaby Socks brand are operated by Customize Elite Socks LLC (“Furbaby Socks,” “we,” “us,” or “our”).

By accessing the Site, creating an account, uploading content, placing an order, or otherwise using our products or services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Site.

1. Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to place an order through the Site.

A minor may use the Site only with the involvement and permission of a parent or legal guardian. The parent or legal guardian is responsible for the minor’s use of the Site and any resulting purchase.

By using the Site, you represent that you have the legal capacity to enter into these Terms.

2. Products and Services

Furbaby Socks offers customized and non-customized products, including socks, apparel, accessories, portraits, gifts, and other products that may feature customer-provided photographs, names, text, or personalization instructions.

Because customized products are individually designed and produced:

The positioning, scale, cropping, and appearance of images may vary slightly.
Colors may differ depending on your screen, image quality, materials, printing process, and production method.
Product photographs, mockups, and previews are intended as visual approximations.
Minor variations that do not materially affect the product’s intended appearance or use are not necessarily defects.

We may add, change, limit, or discontinue products, designs, sizes, materials, and personalization options at any time.

3. Product Information and Pricing

We attempt to provide accurate product descriptions, photographs, prices, availability, and other information. However, errors, omissions, or inaccuracies may occasionally occur.

We reserve the right to:

Correct errors or inaccuracies.
Update product information.
Change prices or availability.
Cancel or refuse an order affected by an obvious pricing, product, or listing error.

Prices are stated in U.S. dollars unless otherwise indicated. Taxes, shipping charges, customs duties, and other charges may be added at checkout when applicable.

Promotional prices and discounts may be changed or discontinued at any time, subject to applicable law.

4. Orders and Order Acceptance

Submitting an order does not guarantee that we have accepted it.

An automated order confirmation acknowledges that we received your order but may not constitute final acceptance. We may review the order, payment, personalization details, uploaded content, and production requirements before accepting it.

We may reject, limit, or cancel an order for reasons including:

Product or material unavailability.
Pricing or listing errors.
Incomplete or inaccurate customer information.
An unsuccessful or unauthorized payment.
Suspected fraud or misuse.
Unusable, prohibited, or unlawful uploaded content.
Production limitations.
Violation of these Terms.
A request that we reasonably determine cannot be fulfilled.

If we cancel an order after payment has been collected, we will issue an appropriate refund for the canceled portion.

5. Payments

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment processors to charge the amount shown at checkout.

Payments may be processed by third-party payment providers. Those providers may apply their own terms and privacy policies to the payment transaction.

We may delay or cancel production until payment authorization, fraud screening, or other payment-related issues have been resolved.

6. Taxes, Duties, and International Charges

Applicable sales, use, or similar taxes may be collected at checkout.

For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are not included in the product or shipping price.

We do not control customs charges or customs-processing times.

7. Customer Personalization Instructions

You are responsible for carefully reviewing all information before submitting your order, including:

Uploaded photographs.
Product choices.
Sizes and quantities.
Names, dates, and spelling.
Colors and design options.
Personalization instructions.
Billing and shipping information.

We are not responsible for errors contained in information submitted or approved by you.

We may make reasonable technical or artistic adjustments to prepare submitted content for production, including:

Cropping.
Resizing.
Repositioning.
Background removal.
Image cleanup.
Brightness or color adjustment.
Layout changes necessary to fit the selected product.

Unless a proof or approval process is expressly offered for a particular product, your order may enter production without a separate proof.

8. Photograph and Image Quality

The quality of a customized product depends substantially on the quality of the image you provide.

For the best results, photographs should be:

Clear and in focus.
Adequately lit.
Large enough for printing.
Free of major obstructions.
Representative of the appearance you want reproduced.

Dark, blurry, heavily compressed, obstructed, filtered, or low-resolution images may produce lower-quality results.

We may contact you if an image appears unsuitable, but we are not obligated to detect or notify you of every potential image-quality issue.

If we request a replacement image and do not receive one within a reasonable period, we may delay, adjust, or cancel the affected order.

9. Customer-Submitted Content

“Customer Content” means photographs, images, text, names, designs, instructions, reviews, messages, and other materials you submit to us.

You retain any ownership rights you hold in your Customer Content.

By submitting Customer Content for an order or service, you grant Customize Elite Socks LLC and its production, technology, fulfillment, and service providers a limited, non-exclusive, worldwide, royalty-free license to:

Receive and store the content.
Crop, resize, edit, reproduce, and prepare it.
Create an order preview or product proof.
Manufacture and fulfill the requested product.
Communicate with you about the order.
Resolve customer-service, quality, fraud, or payment issues.
Maintain reasonable order and business records.

This license is limited to providing our services, fulfilling your request, and protecting our legitimate business interests.

10. Your Rights and Responsibilities for Customer Content

By submitting Customer Content, you represent and warrant that:

You own the content or have authorization from the owner to use it.
You have permission to submit the image of each identifiable person appearing in it.
Our use of the content to provide your requested product will not violate another person’s copyright, trademark, privacy, publicity, contractual, or other rights.
The content does not violate applicable law.
The content does not contain malicious software or harmful code.

When an identifiable minor appears in submitted content, you represent that you are the minor’s parent or legal guardian or have permission from the parent or legal guardian.

You are responsible for claims resulting from content submitted without the necessary rights or permission.

11. Public and Promotional Use of Customer Content

Submitting Customer Content as part of an order does not, by itself, grant us permission to use an identifiable photograph publicly in advertisements, social-media posts, promotional materials, or product samples.

We will obtain separate permission before publicly using identifiable Customer Content for marketing unless another written agreement expressly authorizes that use.

12. Prohibited Content and Conduct

You may not use the Site or submit content that:

Infringes intellectual-property, privacy, publicity, or other legal rights.
Is unlawful, fraudulent, threatening, defamatory, abusive, or harassing.
Promotes hatred, violence, exploitation, or illegal activity.
Contains sexual or exploitative content involving minors.
Contains malware, viruses, corrupted files, or harmful code.
Impersonates another person or misrepresents your identity.
Attempts to interfere with the Site’s operation or security.
Attempts to obtain unauthorized access to an account, system, or data.
Uses automated systems to scrape, copy, overload, or disrupt the Site.
Otherwise violates these Terms.

We may reject, remove, or refuse to produce content or orders that we reasonably believe violate these restrictions.

13. Order Changes and Cancellations

Customized orders may enter production shortly after they are placed. Changes and cancellations are therefore not guaranteed.

We may accommodate a request only when:

Production has not begun.
The requested change is operationally possible.
Materials have not already been committed to the order.
The order has not already been shipped.

Once a personalized product has entered production, it generally cannot be changed or canceled, except where required by law or permitted by our posted refund and return policy.

14. Shipping and Delivery

Production times, shipping times, and delivery dates are estimates unless we expressly provide a written guarantee.

Orders may be delayed by circumstances including:

Production volume.
Image-quality concerns.
Delayed customer responses.
Carrier disruptions.
Severe weather.
Customs processing.
Incorrect shipping information.
Material shortages.
Labor disruptions.
Events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

Additional charges may apply if an order must be redirected, reproduced, or reshipped because of an address error provided by the customer.

15. Lost, Stolen, Delayed, or Damaged Packages

Tracking indicates delivery but you cannot locate the package.
A package arrives visibly damaged.
The package contains an incorrect product.
The order appears to have been lost in transit.

We may ask you to:

Confirm the delivery address.
Check with household members, neighbors, or building management.
Contact the shipping carrier.
Provide photographs of the package and product.
Complete a carrier claim or affidavit.

The availability of a replacement or refund depends on the circumstances, carrier records, our posted policies, and applicable law.

16. Returns, Refunds, and Replacements

Personalized products are made specifically for the customer and generally cannot be returned because of:

A change of mind.
An incorrect size or option selected by the customer.
A spelling or personalization error submitted by the customer.
Dissatisfaction caused solely by the quality of the uploaded photograph.
Minor differences between a screen preview and the finished product.

We will review claims involving products that arrive damaged, defective, materially different from the order, or incorrect because of our error.

To report an issue, contact furbabysocks@gmail.com promptly after delivery and provide:

Your order number.
A description of the problem.
Clear photographs showing the complete product and issue.
Photographs of the packaging when relevant.
Any other information reasonably needed to evaluate the claim.

Depending on the circumstances, we may provide a replacement, correction, store credit, partial refund, or refund.

Do not return a product without first receiving return instructions from us.

Our Return and Refund Policy is available at:

[INSERT RETURN AND REFUND POLICY URL]

Nothing in these Terms limits a consumer right that cannot legally be waived.

17. Promotions and Discount Codes

Promotions, coupons, discounts, and special offers may be subject to additional conditions.

Unless otherwise stated:

Promotions cannot be combined.
Discounts have no cash value.
Discounts do not apply to prior purchases.
Taxes and shipping charges may be excluded.
Offers may be limited to specified products, customers, dates, or quantities.
Codes may not be duplicated, sold, or used fraudulently.
We may modify or end a promotion where permitted by law.

When specific promotional terms conflict with these Terms, the more specific promotional terms govern that offer.

18. Customer Accounts

Certain Site features may allow or require you to create an account.

You are responsible for:

Providing accurate account information.
Maintaining the confidentiality of your login credentials.
Restricting access to your account and devices.
Activity occurring through your account.
Promptly notifying us of suspected unauthorized use.

We may suspend or terminate an account associated with fraud, abuse, security concerns, or a violation of these Terms.

19. Reviews and Feedback

You may submit reviews, suggestions, ideas, photographs, or other feedback.

Reviews must reflect your genuine experience and may not be fraudulent, misleading, defamatory, unlawful, or submitted in exchange for undisclosed compensation.

We do not prohibit or penalize customers for providing honest reviews or opinions.

When you intentionally submit a review or content for public display, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and distribute that submission in connection with our Site and business.

This license does not transfer your ownership of the submitted review or prohibit you from using it elsewhere.

20. Our Intellectual Property

The Site and its original content, functionality, design, graphics, logos, product photographs, text, layouts, software, and other materials owned by us are protected by intellectual-property laws.

Except as expressly permitted, you may not:

Copy, reproduce, distribute, or publicly display Site content.
Modify or create derivative works from our content.
Use our names, logos, trademarks, or branding without authorization.
Reverse engineer or interfere with Site software.
Remove copyright, trademark, or ownership notices.
Use Site content to create or promote a competing service.

Customer Content remains subject to the ownership and license provisions stated above.

Third-party names, trademarks, and content remain the property of their respective owners.

21. Copyright Complaints

A person who believes that content on the Site infringes their copyright may contact us at:

Email: furbabysocks@gmail.com
Subject: Copyright Complaint

The notice should identify:

The copyrighted work.
The material believed to be infringing.
The location of the disputed material.
The complaining party’s contact information.
The basis for the claim.
A statement that the information provided is accurate.

We may remove or restrict access to disputed content while reviewing a complaint.

22. Furbaby Socks SMS Program

Program Name and Operator

The Furbaby Socks SMS Program is operated by Customize Elite Socks LLC, operator of the Furbaby Socks brand.

Program Description

Customers who voluntarily enroll may receive recurring automated promotional and personalized marketing text messages from Furbaby Socks.

Messages may include:

A one-time welcome discount.
Promotional offers.
Product announcements.
Personalized product recommendations.
Shopping-cart reminders.
Customer-service communications.
Requests for information needed to complete an order.

Consent

You may enroll by entering your mobile telephone number through the designated website form and affirmatively selecting the separate SMS consent checkbox.

By completing that process, you agree to receive recurring automated promotional and personalized marketing text messages from Furbaby Socks at the telephone number provided.

Consent is not a condition of purchasing any goods or services.

Your consent applies to the Furbaby Socks SMS Program described at the time you enroll.

Message Frequency

Message frequency varies depending on your interactions with Furbaby Socks and the messaging programs in which you participate.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier’s messaging and data charges may apply according to your mobile service plan.

Opting Out

You may unsubscribe from the Furbaby Socks SMS Program at any time by replying STOP to a message.

After replying STOP, you may receive one final message confirming that you have been unsubscribed. You will not receive additional promotional messages unless you enroll again.

You may also request removal by contacting furbabysocks@gmail.com.

Help and Customer Support

Reply HELP to a message for assistance or contact:

Email: furbabysocks@gmail.com
Website: https://www.furbabysocks.com

Mobile Number Responsibility

You represent that you are the subscriber or customary user of the mobile number provided and are authorized to enroll that number in the program.

Notify us if you discontinue or transfer the number so that messages intended for you are not sent to another person.

Carriers and Delivery

Message delivery is subject to carrier availability, network conditions, device compatibility, and other circumstances outside our control.

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Information collected through the Furbaby Socks SMS Program is handled according to our Privacy Policy:

PRIVACY POLICY

Mobile telephone numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use telecommunications providers, messaging platforms, and other service providers solely to operate and deliver the SMS program on our behalf.

Changes or Termination

We may modify, suspend, or discontinue the SMS program or these messaging terms. Any change will not invalidate an opt-out request already received.

23. Privacy

Our handling of personal information is governed by our Privacy Policy, available at:

https://furbabysocks.com/privacy-policy/

The Privacy Policy is incorporated into these Terms by reference.

24. Third-Party Services and Links

The Site may contain links to or integrations with payment processors, social-media services, shipping carriers, analytics providers, advertising platforms, or other third parties.

We do not control and are not responsible for third-party content, availability, security, terms, or privacy practices.

Your use of a third-party service may be governed by that provider’s terms and policies.

25. Site Availability

We attempt to keep the Site available and functioning but do not guarantee uninterrupted, secure, or error-free access.

We may suspend, restrict, update, or discontinue all or part of the Site for maintenance, security, legal, operational, or business reasons.

26. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

Except for an express written product warranty provided by us, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement to the extent permitted by law.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

27. Limitation of Liability

To the fullest extent permitted by law, Customize Elite Socks LLC and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

Use of or inability to use the Site.
Temporary Site interruption.
Loss of data.
Lost profits or business opportunities.
Third-party services.
Customer-submitted content.
Shipping or carrier delays.
Unauthorized access caused by circumstances outside our reasonable control.

To the fullest extent permitted by law, our total liability arising from a product, order, or use of the Site will not exceed the amount you paid us for the product or order giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

28. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Customize Elite Socks LLC and its owners, officers, employees, contractors, agents, affiliates, and service providers from claims, losses, liabilities, damages, judgments, and reasonable expenses arising from:

Your violation of these Terms.
Your unlawful misuse of the Site.
Customer Content you submit.
Your violation of another person’s rights.
Fraudulent or unlawful activity connected to your account or order.

This provision does not require indemnification for claims caused solely by our own unlawful conduct where such a requirement would be unenforceable.

29. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including:

Natural disasters.
Fire or severe weather.
Epidemics or public-health emergencies.
War, terrorism, or civil unrest.
Governmental actions.
Carrier or transportation disruptions.
Labor disputes.
Power or internet outages.
Cyberattacks.
Supply-chain disruptions.
Material shortages.

We will make reasonable efforts to resume affected operations.

30. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.

Subject to rights that cannot legally be waived, legal proceedings relating to these Terms, the Site, or a purchase must be brought in the state or federal courts located in Brookly, New York.

Each party consents to the jurisdiction of those courts.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

32. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of Customize Elite Socks LLC.

33. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of the business.

34. Entire Agreement

These Terms, our Privacy Policy, our Return and Refund Policy, and any product-specific or promotion-specific conditions constitute the agreement between you and Customize Elite Socks LLC concerning the Site and purchases made through it.

When a specific posted policy conflicts with these Terms, the more specific policy controls the subject it addresses.

35. Changes to These Terms

We may update these Terms to reflect changes to our products, services, business practices, technology, or legal obligations.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Changes apply prospectively unless otherwise stated or required by law. Your continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms.

36. Contact Us

Questions concerning these Terms may be directed to:

Customize Elite Socks LLC
Operator of the Furbaby Socks brand
Website: https://www.furbabysocks.com
Email: furbabysocks@gmail.com
Mailing Address: 215 51st Street, 2nd Floor. Brooklyn, NY 11220