Frequently Asked Questions
What About My Photo?
- Upload clear photos – the higher the resolution the better the socks will look. We allow an upload of up to 64mb, so take advantage and send us some great pictures of your furbaby!
- We prefer happy or silly shots of your pet or significant other. This makes a really great pair of socks. For pets, try to include the full face. Yes, ears included please! 🙂
TIPS: The rule of thumb for printing good socks is a high quality image. The better the image, the better the print will be. We also recommend our customers to try and avoid dark backgrounds, incomplete faces, bad lighting or blurry shots.
Don’t panic! We have a full team of designers that will ensure your socks come out right. We will rotate the image for you and if we need a better picture, we’ll reach out to you before the socks are made.
Absolutely! Simply click on the option with more than one pet on the product page; however, we’ll need both faces on the same photo to do so.
Order & Shipping Details
- Typically we can design, print and ship the socks on the next business day from the time your order was placed. (EXCEPTION: during peak Season it may take up to 3 – 5 days).
- If you select the “Rush Order” option, we can get the socks to you in 3 business days or less depending on your location in USA.(DOMESTIC ONLY).
- If you qualify for “Free Shipping” the socks will take 5 business days to arrive (DOMESTIC ONLY).
- International shipping will take 2 weeks mimimum for customs clearance and local delivery.
- Please verify your shipping address before submitting your order. We will not resend the socks free of charge. Double check your shipping address in your order confirmation email. If you spot an error please contact us right away to avoid any delays.
- Tracking information will be sent to you once the order is dispatched.
- Verify your email before placing your order otherwise, you will not receive order status.
If you did not recieve your order confirmation email, please check your spam inbox of the email address your provided us.
A tracking number will be sent to you once the shipping label is created. If you do not see the email, please check the spam folder of the email address your provided us. (During peak season, it might take up to 72 hours to see status update).
If you need your order fast, we do offer rush order processing option at checkout. Simply select the option and skip the line. We’ll get the socks to you in 3 business days!
If you are looking to cancel your order, please contact us right away. You have roughly 12 hours before we start production.
Sure, let’s talk! Drop us an email with your request and we’ll give you a call.
We ship to Canada, UK, Australia, Iceland & New Zealand.
Our socks are made with premium threads and ink. However, we recommend machine washing with cold water. Don’t wash your socks with bleach, it will damage the graphics.
Our socks are are woven from a blend of premium cotton and polyester yarns.The perfect balance of performance and style.
We have all sizes available. Please select the correct size on the product page.