Frequently Asked Questions
What About My Photo?
- Upload clear photos – the higher the resolution the better the socks would look. We allow an upload up to 64mb, so take advantage and send us some great pictures of your furbaby!
- We prefer happy or silly shots of your pet, this makes a really good pair of socks. Try to include the full face of the pet, yes ears included please 🙂
Don’t panic! We have a full team of designer that will ensure your socks come out right. We will rotate the image for you and if we need a better picture we’ll reach out to you before the socks are made.
Absolutely, simply click on the option with more than one pet on the product page; however, we recommend that you keep it at 2 for good legibility.
Yes, we can print anything your heart desires! Any pet goes, there are no limit to what we can print on the socks. If you have special requests, go ahead and message us.
Yes, if you need to see an sample just contact us with your order number.
Order & Shipping Details
- We can design, print and ship the socks next business day from the time order was placed. (Exception: Peak Season).
- If you select “Rush Order” option, we can get the socks to you in 3 business days or less (DOMESTIC).
- If you qualify for “Free Shipping” the socks will take 5 business days to arrive (DOMESTIC).
- International shipping will take 2 weeks mimimum for custom clearance and local delivery.
- Please verify your shipping address before submitting your order. We will not resend the socks free of charge. Double check your shipping address in your order confirmation email. If you spot an error please contact us right away to avoid any delays.
- Tracking information will be sent to you once the order is shipped.
If you need your order fast, we offer rush order option at checkout. Simply select the option and we’ll get the socks to you in 3 business days!
If you are looking to cancel your order, please contact us right away. You have roughly about 12 hours before we start production.
Let’s talk, contact us today.
Unfortunately, we do not ship international at the moment. We are looking for the right carrier to expand our market. Check back soon.