Privacy Policy

Effective Date: July 24, 2026
Last Updated: July 24, 2026

Customize Elite Socks LLC operates the Furbaby Socks brand and the website located at https://www.furbabysocks.com (“Furbaby Socks,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, purchase products, upload photographs or other content, communicate with us, subscribe to marketing communications, or otherwise use our products and services.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from companies that help us operate our business.

Information You Provide

Depending on how you interact with us, you may provide:

Your name
Email address
Billing address
Shipping address
Telephone or mobile number
Account username and password
Product selections
Product sizes, colors, and personalization instructions
Pet names, captions, text, and other customization details
Photographs, images, or other content uploaded for customized products
Order and transaction information
Reviews, survey responses, and feedback
Customer-service messages
Email and SMS marketing preferences
Records showing when, where, and how you provided marketing consent

Payment Information

Payments may be processed by third-party payment processors.

Our payment processors may collect complete payment-card or payment-account information directly from you. We may receive limited transaction information, such as payment status, payment method, billing name, and a partial card number.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

Internet Protocol address
Browser and device type
Operating system
General geographic location
Referring and exit pages
Pages and products viewed
Shopping-cart activity
Links and advertisements clicked
Dates and times of visits
Cookie and device identifiers
Website interactions
Email and SMS link interactions
Advertising attribution and conversion information

Information From Other Sources

We may receive information from service providers that help us with:

Payment processing
Order production and fulfillment
Shipping and delivery
Website hosting
Ecommerce operations
Customer support
Fraud prevention
Analytics
Advertising
Email delivery
SMS delivery

2. How We Use Information

We may use information to:

Process, produce, personalize, and deliver orders
Prepare uploaded photographs for printing or production
Crop, resize, reposition, enhance, or remove backgrounds from uploaded images
Process payments and refunds
Communicate about orders, shipping, returns, replacements, and refunds
Respond to customer-service inquiries
Maintain customer accounts
Provide requested products and services
Send transactional and service-related communications
Send email or SMS marketing when the recipient has properly opted in
Provide welcome offers, promotions, product announcements, and cart reminders
Personalize website content and product recommendations
Maintain and improve our website and services
Measure website traffic and advertising performance
Detect fraud, unauthorized activity, abuse, and security threats
Enforce our policies and agreements
Maintain tax, accounting, transaction, and business records
Comply with legal and regulatory obligations
Protect our customers, business, employees, property, and legal rights

3. Customer-Uploaded Photographs and Content

Furbaby Socks allows customers to upload photographs, names, text, and other content for use on customized products.

We may use customer-submitted content to:

Review and process an order
Prepare the content for printing or manufacturing
Create product previews or proofs
Manufacture and fulfill the requested product
Communicate about image quality or production requirements
Provide customer support
Address quality, payment, fraud, or delivery disputes
Maintain reasonable order and transaction records

Submitting content for an order does not, by itself, give us permission to use identifiable photographs publicly in advertising, social media, or promotional materials.

We will obtain separate permission before publicly using identifiable customer photographs for marketing unless another written agreement expressly permits that use.

Customers should only upload photographs or content that they own or have permission to use.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Operate the website and shopping cart
Keep customers signed into their accounts
Remember selections and preferences
Save shopping-cart contents
Measure website traffic and performance
Understand how visitors interact with our products and pages
Detect errors and security threats
Measure advertising conversions
Display or measure relevant advertising
Prevent fraud and unauthorized transactions

You may be able to control cookies through your browser settings or through a cookie-preference tool available on our website.

Disabling certain cookies may cause parts of the website, shopping cart, uploader, or checkout to function incorrectly.

5. Email Marketing

You may voluntarily subscribe to promotional emails from Furbaby Socks.

Marketing emails may include:

Welcome offers
Promotional discounts
Product announcements
Shopping-cart reminders
Company news
Product recommendations
Requests for feedback

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email.

Unsubscribing from marketing emails will not prevent us from sending necessary communications concerning an order, payment, shipment, account, refund, or customer-service request.

6. SMS and Mobile Messaging Privacy

When you voluntarily enroll in the Furbaby Socks SMS Program, we may collect:

Your mobile telephone number
Your SMS consent and subscription status
The date and time of your opt-in
The website page or form through which you opted in
Records of messages sent and received
Messaging and link-interaction information
Opt-out requests
Customer-support requests

We may use this information to send recurring automated promotional and personalized marketing text messages from Furbaby Socks.

Messages may include:

A welcome discount
Occasional promotional offers
Product announcements
Personalized marketing messages
Shopping-cart reminders
Responses to requests for SMS assistance

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message frequency varies. Message and data rates may apply.

You may unsubscribe at any time by replying STOP to any message. After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed.

Reply HELP for assistance or contact us at furbabysocks@gmail.com.

Mobile Information Non-Sharing

We do not sell, rent, share, or otherwise provide mobile telephone numbers, SMS opt-in information, or SMS consent information to third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose mobile information to service providers that help us operate and deliver the Furbaby Socks SMS Program, including telecommunications providers, messaging platforms, and technology providers.

Those providers may process mobile information solely to provide services on our behalf and are not permitted to use it for their own marketing or promotional purposes.

We may also disclose information where required by law, legal process, or a lawful government request.

The limitations in this SMS section apply regardless of any other information-sharing provision contained in this Privacy Policy.

Additional information about the SMS program is available in our Terms and Conditions.

7. How We Disclose Information

We may disclose information in the following circumstances.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

Website and ecommerce hosting
Payment processing
Product production
Printing and manufacturing
Order fulfillment
Shipping and delivery
Customer support
Email delivery
SMS delivery
Website analytics
Advertising and conversion measurement
Fraud prevention
Data storage
Accounting, legal, and professional services

These providers may use information only as reasonably necessary to perform services for us, subject to their agreements with us and applicable law.

Advertising and Analytics

Analytics and advertising providers may collect online identifiers, device information, website activity, and advertising-interaction information through cookies and similar technologies.

Depending on applicable law, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged.

These advertising-related disclosures do not include mobile telephone numbers, SMS opt-in information, or SMS consent.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a subpoena, court order, or legal process
Respond to lawful government requests
Enforce our agreements and policies
Investigate fraud, abuse, or illegal activity
Protect the safety and rights of our customers, employees, or others
Protect our business, website, systems, and property

Business Transactions

Information may be transferred or disclosed as part of a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Mobile information and SMS consent transferred as part of a business transaction may not be used for unrelated third-party marketing without the consent required by applicable law.

8. Data Retention

We retain information for as long as reasonably necessary to:

Provide products and services
Produce and fulfill orders
Maintain order and transaction records
Provide customer support
Document marketing consent and opt-out requests
Meet tax, accounting, legal, and regulatory requirements
Resolve disputes
Prevent fraud and abuse
Enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, communication method, payment system, or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe an account or personal information has been compromised.

10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request that we:

Confirm whether we process your personal information
Provide access to personal information we maintain about you
Correct inaccurate information
Delete certain information
Provide a portable copy of certain information
Explain the categories of information we collect and disclose
Opt you out of certain targeted advertising, sales, or sharing
Limit certain uses of sensitive personal information
Review an appeal relating to a privacy request

You may also withdraw consent to marketing communications at any time.

To submit a privacy request, contact:

furbabysocks@gmail.com
Subject line: Privacy Request

We may request information reasonably necessary to verify your identity and protect against fraudulent requests.

Authorized agents may submit requests where permitted by applicable law. We may request proof that the agent has permission to act for the individual concerned.

11. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. A parent or legal guardian who believes a child has provided personal information to us may contact us to request its deletion.

The FTC explains that COPPA applies to services directed to children under 13 and to general-audience services with actual knowledge that they are collecting personal information from a child under 13.

12. Third-Party Websites and Services

Our website may contain links to payment providers, social networks, shipping providers, or other websites and services operated by third parties.

We do not control and are not responsible for the privacy, security, availability, or content of third-party services.

Information you provide directly to a third party is governed by that party’s privacy policy and terms.

13. International Visitors

Furbaby Socks is operated from the United States.

When you access our website from another country, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of the page.

Material changes may also be communicated through the website, email, or another appropriate method.

15. Contact Us

Questions, concerns, or privacy requests may be directed to:

Customize Elite Socks LLC
Operator of the Furbaby Socks brand
Website: https://www.furbabysocks.com
Email: furbabysocks@gmail.com
Mailing Address: 215 51st Street, 2nd Floor. Brooklyn, NY 11220